1. Introduction

Zikhara recognizes the importance of protecting your personal data and is committed to managing, processing, and safeguarding it responsibly.

This Privacy Policy explains how Zikhara LLC, a company registered in SHAMS, Sharjah, United Arab Emirates (“Zikhara”, “we”, “us”, “our”), collects, uses, stores, and protects personal data when you use:

• the Zikhara SaaS web application, and
• the Zikhara browser extension, including the Chrome Extension (together, the “Services”).

If you do not agree with this Privacy Policy, you should discontinue use of the Services.

📧 support@zikhara.ai

2. Scope

This Privacy Policy applies to personal data collected through our SaaS platform, browser extension, related communications, billing, customer support, and enterprise services.

3. Data Controller

Zikhara LLC is the Data Controller responsible for determining how and why your personal data is processed under applicable data protection laws.

4. Personal Data We Collect

We collect personal data only to the extent necessary to provide and operate the Services.

• Account & Identity Data: such as your name, email address, username, and login credentials, used to create and secure your account.
• Contact Data: including email address, country, and time zone, used for communication and account-related notifications.
• Usage & Technical Data: such as IP address, device and browser information, logs, timestamps, and feature usage, used to operate, secure, and improve the platform.
• Payment & Billing Data: including transaction identifiers and billing metadata, used to process subscriptions and credit purchases. Payment card details are processed by third-party providers and are not stored by Zikhara.
• Support Data: including messages, emails, and support interactions, used to respond to inquiries and improve customer experience.

5. Chrome Extension & Browser Data

The Zikhara Chrome Extension accesses browser data strictly when you activate extension features and only to support Amazon Seller Central–related workflows.

• Reads user-opened tabs on supported Amazon domains to assist with listing optimization and content population.
• Uses tab permissions to open and manage Seller Central pages as part of guided workflows initiated by the user.
• Injects scripts on supported pages to enable form-filling, visual guidance, and content insertion requested by the user.
• Uses Chrome identity permissions to authenticate users via Google Sign-In and authorize Amazon Selling Partner API access.
• Uses webRequest permissions solely to monitor the status of API calls to Zikhara backend services and update the extension interface accordingly.
• Retrieves IP address via api.ipify.org for security verification and fraud prevention.

The extension does not monitor browsing activity outside supported workflows, does not scrape public websites automatically, and does not access tabs without user action.

6. How We Use Personal Data

We use personal data to operate the Services efficiently, securely, and in a way that improves user experience.

• Operate, maintain, and improve the Services
• Create and manage user accounts and credit balances
• Provide customer support and respond to inquiries
• Enhance performance, reliability, and security
• Prevent misuse, fraud, and unauthorized access
• Comply with legal and regulatory obligations

7. AI Systems & Data Usage

Zikhara uses artificial intelligence and automated systems to generate content and assist with product workflows.

User-provided content—including product links, text inputs, prompts, generated outputs, and edited content submitted through the Services—may be used in an anonymized and aggregated form to improve system performance, accuracy, and reliability.

Such data is processed without identifying individual users and is not used to create personal profiles. Zikhara does not sell user data or use it for unrelated third-party advertising.

At this time, no opt-out mechanism is provided for anonymized AI system improvement.

8. Additional Information

Legal Basis for Processing

We process personal data based on contractual necessity, legitimate business interests, compliance with legal obligations, and user consent where required.

Data Sharing & Disclosure

Personal data may be shared with trusted service providers operating under confidentiality obligations, with legal authorities when required by law, or in connection with a business transaction such as a merger or acquisition. We do not sell personal data.

Cookies & Tracking Technologies

We use cookies and similar technologies to enable essential functionality, enhance security, and improve user experience. Cookie preferences can be managed through your browser settings.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Data may be deleted, anonymized, or securely archived thereafter.

Your Data Protection Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data, as well as to lodge a complaint with a relevant data protection authority.

International Data Transfers

Your personal data may be processed in jurisdictions outside your country of residence. Where required, appropriate safeguards, including contractual protections such as Standard Contractual Clauses, are applied.

Data Security

We implement reasonable technical and organizational measures to protect personal data. However, no system can be guaranteed to be completely secure.

Children’s Privacy

The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

Contact Us

📧 support@zikhara.ai